| 1.
Withdrawal from class: Beginning Winter Quarter 2008, Sea Star Swim
School will no longer offer a full refund if your swimmer is withdrawn
from class at any point after enrollment. There will be No cash refunds
offered for any reason, only credit toward tuition, and that credit
must be used in the same calendar year that the credit is issued.
A $20 fee will be assessed if you enroll in a class and withdraw before
the quarter begins. Sea Star will agree to offer a credit for future
classes in the event of serious illness or injury. A doctor's written
excuse is required for a fee waiver upon withdrawal from a class,
and in that case, we will credit you for the number of classes missed
upon your next enrollment after your child is released from medical
treatment.
2.
Return Check Policy: If you pay by check and the check is returned
for insufficient funds, Sea Star Swim School will assess a $25 returned
check fee in addition to the cost of tuition. If this check fee
is NOT paid in full, plus the cost of tuition, your child will not
be able to participate in class until the fee and tuition is paid.
Sea Star Swim School reserves the right to reject any form of payment.
3.
Changing class day and time after fees are paid: Effective January
1st, there will be a $10 fee assessed for changing class times once
the quarter begins. While we try our best to accommodate changes
in the schedule, please be certain that the class day and time you
reserve will work at the time you enroll. We make it a point to
announce our class schedule well in advance so you can be prepared
to enroll in other activities
4. Makeup Classes: Sea Star Swim School does NOT offer makeup classes
for missed classes. We are here to serve you each class session,
so please make your best effort to attend.
5.
AMENDED: Inclement Weather:
The only exception to the makeup policy is in the event of inclement
weather or if Sea Star Management cancels classes. Regarding inclement
weather, if Sumner County Schools are closed because of snow or
other weather conditions, Sea Star will no longer automatically
close. Because many weather conditions that close Sumner County
schools only affect the northern areas of the county, Sea Star will
be closed only if roads in the Hendersonville area are impassible.
Even if we close during the morning session, if roads clear, we
will do our best to hold our afternoon and evening classes. We will
NOT have makeup sessions if we hold classes. To be sure of the status
of your class, you should call 822-8800 to verify whether the class
will be held as usual or cancelled. In any
event, you, as the parent and driver, should always use your discretion
on whether you should attempt to drive.
The
makeup session for classes cancelled because of snow and school
closing will usually be held on the immediately following Friday,
weather and schedule permitting, and this will be the ONLY makeup
day for the missed class. Affected students will be contacted for
variances on makeup days.
If
there are thunderstorms in the area, Sea Star will close only if
there is lightning in the immediate area near the pool. WE
WILL NOT close because of a prediction of severe weather.
In any of these instances, the makeup will generally be scheduled
for the following Friday. You will be informed of the day of the
makeup, and this will be the only opportunity for your swimmer to
participate in the makeup session.
6.
Holidays and other situations where Sea Star Management cancels
classes: In the case of holidays, there will be information in the
lobby and on the web site concerning for which holidays Sea Star
will close. The makeup sessions will be for the specific holiday
ONLY, and not for days surrounding the holiday. We will teach those
days. DO NOT ASSUME that just because it is a school holiday that
classes will not be held. Also, the designated makeup day will be
the ONLY opportunity to make up the class.
If
Sea Star Management cancels a class for any reason, the makeup day
will be communicated to the affected swimmers. This date will also
be posted in the lobby. The designated makeup day will be the only
opportunity for makeup.
7.
No food in the pool or dressing room areas: We understand that your
swimmers might be hungry or thirsty after class; however, food consumption
in a wet area is very unsanitary and difficult to manage. Please
be considerate of others and wait until you reach the lobby area
before you accommodate their needs. |