New Policies at Sea Star Swim School
 
NOTE: Sea Star's Inclement Weather Policy has been amended as of February 15th, 2008!

Effective January 1, 2008

1. Withdrawal from class: Beginning Winter Quarter 2008, Sea Star Swim School will no longer offer a full refund if your swimmer is withdrawn from class at any point after enrollment. There will be No cash refunds offered for any reason, only credit toward tuition, and that credit must be used in the same calendar year that the credit is issued. A $20 fee will be assessed if you enroll in a class and withdraw before the quarter begins. Sea Star will agree to offer a credit for future classes in the event of serious illness or injury. A doctor's written excuse is required for a fee waiver upon withdrawal from a class, and in that case, we will credit you for the number of classes missed upon your next enrollment after your child is released from medical treatment.

2. Return Check Policy: If you pay by check and the check is returned for insufficient funds, Sea Star Swim School will assess a $25 returned check fee in addition to the cost of tuition. If this check fee is NOT paid in full, plus the cost of tuition, your child will not be able to participate in class until the fee and tuition is paid. Sea Star Swim School reserves the right to reject any form of payment.

3. Changing class day and time after fees are paid: Effective January 1st, there will be a $10 fee assessed for changing class times once the quarter begins. While we try our best to accommodate changes in the schedule, please be certain that the class day and time you reserve will work at the time you enroll. We make it a point to announce our class schedule well in advance so you can be prepared to enroll in other activities

4. Makeup Classes: Sea Star Swim School does NOT offer makeup classes for missed classes. We are here to serve you each class session, so please make your best effort to attend.

5. AMENDED: Inclement Weather: The only exception to the makeup policy is in the event of inclement weather or if Sea Star Management cancels classes. Regarding inclement weather, if Sumner County Schools are closed because of snow or other weather conditions, Sea Star will no longer automatically close. Because many weather conditions that close Sumner County schools only affect the northern areas of the county, Sea Star will be closed only if roads in the Hendersonville area are impassible. Even if we close during the morning session, if roads clear, we will do our best to hold our afternoon and evening classes. We will NOT have makeup sessions if we hold classes. To be sure of the status of your class, you should call 822-8800 to verify whether the class will be held as usual or cancelled. In any event, you, as the parent and driver, should always use your discretion on whether you should attempt to drive.

The makeup session for classes cancelled because of snow and school closing will usually be held on the immediately following Friday, weather and schedule permitting, and this will be the ONLY makeup day for the missed class. Affected students will be contacted for variances on makeup days.

If there are thunderstorms in the area, Sea Star will close only if there is lightning in the immediate area near the pool. WE WILL NOT close because of a prediction of severe weather. In any of these instances, the makeup will generally be scheduled for the following Friday. You will be informed of the day of the makeup, and this will be the only opportunity for your swimmer to participate in the makeup session.

6. Holidays and other situations where Sea Star Management cancels classes: In the case of holidays, there will be information in the lobby and on the web site concerning for which holidays Sea Star will close. The makeup sessions will be for the specific holiday ONLY, and not for days surrounding the holiday. We will teach those days. DO NOT ASSUME that just because it is a school holiday that classes will not be held. Also, the designated makeup day will be the ONLY opportunity to make up the class.

If Sea Star Management cancels a class for any reason, the makeup day will be communicated to the affected swimmers. This date will also be posted in the lobby. The designated makeup day will be the only opportunity for makeup.

7. No food in the pool or dressing room areas: We understand that your swimmers might be hungry or thirsty after class; however, food consumption in a wet area is very unsanitary and difficult to manage. Please be considerate of others and wait until you reach the lobby area before you accommodate their needs.