Guidelines for Parents

We are very happy that our swim school is a busy and exciting place to be.  In a continuing effort to ensure that we have a safe environment, the staff would like to ask ALL PARENTS to help us while lessons are in progress and during transition times between classes.

1. Parents MUST wait in the lobby area while your child takes his/her class.  This helps all of our students—especially younger children who cannot understand why Johnny’s mother can sit on the deck and his mother can’t.  Cell phones ringing and younger siblings throwing pool toys into the water cause a huge distraction.  The only exception is if the teacher asks you to stay with your child.

2.  Payment in full for classes is required at the time you enroll your child.  We cannot add your child to the class roster to "hold" a class; it will not be reserved until this payment is received.  Please bring some method of payment the day you enroll.  We accept cash, checks, Visa or Mastercard.

3.  Please monitor younger siblings who may not be enrolled in the class.  It only takes a moment for an unsupervised child to fall in the pool.  DO NOT allow children who are not enrolled to walk into the pool area to use the bathroom or for any other reason without adult supervision.  

4.  Please do not allow children to play on the steps leading to the pool office or the Pro Shop.  Please remember that this is a place of business, and people come in and out of these areas all day long and need to use the steps to get there.

5.  Because our lobby and our Pro Shop are very high traffic areas, especially in the afternoons and evenings, please ensure that your children behave properly and respectfully of others.   No running, screaming, jumping, and roughhousing, please.

6.  Do not bring food or drinks into the pool or dressing room areas. We understand that your swimmers might be hungry or thirsty after class; however, food consumption in a wet area is very unsanitary and difficult to manage. Please be considerate of others and wait until you reach the lobby before you accommodate their needs.

 
7.  Please leave strollers and carriers in your cars.  It is far too easy for children to trip and fall around this kind of equipment.

 
8.  Some parents mistakenly promise their child that they won’t have to do something at swim lessons before they arrive.  The better way?  Call and discuss the problem with your child’s teacher.     Often, the teacher has information about your child in the water that you cannot perceive.  Let’s be a team for your child!

9.  If you need to discuss a problem with your child’s teacher, please call the office and schedule a conference.  Please do not interrupt class or ask a prolonged series of questions when you get your child out of the pool after swim class.  This disrupts the continuity of the next class.  Please have the same consideration for other parents’ schedules that you would expect for yourself. 

Suggested Supplies for New Students

 
Our observations while teaching young children to swim and enjoy water activities has led us to compile a list of recommended supplies for our young swimmers.  These items are available for purchase at our Pro Shop, located off the main lobby.

• A comfortable swimsuit that fits well.  For girls, straps should not continually slip off the shoulders.  
• Swim diapers (required for infants and toddlers)  
• Swim caps - Swim caps keep hair out of the eyes and help the body retain heat in the water.Required for Little Flippers and Barracudas.
• Fins—Required for Little Flippers and Barracudas and some lap swim classes.  
• Swim goggles - Goggles are a MUST for all swimmers, especially for young children whose eyes may be sensitive to the chemicals used to disinfect the pool.

Most of these items are available in our Pro Shop.

Refund Policy

Sea Star Swim School does not offer refunds after you enroll and attend your first class.  

Makeup Policy for Missed Classes

 Sea Star Swim School DOES NOT OFFER "make-up" classes for missed lessons or swim team workouts.  We do not offer "make-up" classes for lessons where a substitute teacher has been called into a class.  Our staff is here to serve you every day.  Please do your best to attend each scheduled class.

   
The exception to this is when we are forced to cancel a swim class due to inclement weather.  Check the lobby for the scheduled make-up date; this will be the only makeup session available.  It is a good idea to contact the pool office before coming whenever there is severe weather in our area. 

How Parents Can Be Involved 

Parents play an integral part of a child’s success when undertaking a new skill like swimming.   Positive reinforcement can work wonders in building your child’s self-esteem and confidence.  Our experienced staff wants to work with you to make your child’s swimming experience the beginning of a life long   enjoyment of the sport.  Swimming is a year round activity.  Besides swim classes, Sea Star Swim School has a number of other programs available for children who wish to stay active in the water all year, including Middle Tennessee Swim Club.

Middle Tennessee Swim Club